A practical guide to customer-centric OKRs

1

Introduction to OKRs
- Welcome to Who does what by how much? A practical guide to customer-centric OKRs
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- What are OKRs?
- Why use OKRs?
- The Who does what by how much? OKR Workbook
2

OKRs & Strategy
- Start with strategy
- Outcomes: Meaningful changes in customer behavior
3

Writing Customer-Centric OKRs
- How to write inspirational objectives and measurable, human-centric key results
4

Managing the process with the OKR Cycle
- The OKR Cycle
5

FAQs about OKRs
- FAQ Part 1: General Questions
- FAQ Part 2: How do teams use OKRs?
- FAQ Part 3: How do we involve customers in our OKRs?
6

Thank you & Next Steps
- Thank you! And some next steps
7

OKR Practitioner Certification
- How to present your test
- OKR Foundations
- Objectives
- Key Results
- OKRs in a day to day
- Dos & Dont's
- Congratulations!

Who Does What by How Much? A practical guide to customer-centric OKRs